ABC Cash and Carry Shipping Policy

Curb-side Contactless Pickup:

Your safety has always been, and remains, our priority. During the current public health situation, we’re working to provide our customers access to affordable and fresh food.

For Pick Up:

When checking out, please select a "Pickup" option from 653 Wilton Grove Road London ON N6N-1N7, a date and a time. Once you arrive show your online receipt through the window, simply open your trunk and we’ll load your groceries in, our receipt and all.

Standard Shipping:

Shipments typically arrive 3-4 business days from the day the order is placed. If you need your package earlier, please see our Express Shipping Options.

ABC Cash and Carry Does not ship frozen food remove all frozen food from your cart if you want to place an order to be shipped

Shipping to P.O. Boxes:

Sorry, we cannot deliver to P.O. Boxes or A.P.O. or F.P.O. addresses. If you live in a rural area, please contact ABC Cash and Carry at 1-519-668-6160 to determine delivery eligibility.

International Shipping:

Due to import/export restrictions, we are unable to ship our products outside the United States and Canada.

Shipping Accuracy:

Check your addresses carefully. ABC Cash and Carry reserves the right to make corrections and to limit refunds and replacements if an address error is made.

ABC Cash and Carry Does not ship frozen food remove all frozen food from your cart if you want to place an order to be shipped

We ship on Monday-Friday each week. Orders can arrive between Monday-Friday each week.

You will receive a confirmation email with your order number and a link to track your order when your order ships. Please read the email to confirm details (contents, shipping address, etc).

We ship our packages via UPS with shipper’s release, which means you don’t have to be home to sign for your package. Typically, UPS will deliver any time between 7am and 8pm. We guarantee quality of your product up to 1 day after the requested delivery date.

ABC Cash and Carry is not responsible for damage to unclaimed gifts. It is the purchaser’s responsibility to ensure recipients are going to be home on the date of delivery.

Prices are subject to change. Please check our Shipping Policy often for updates.

Food purchases are non-returnable and non-refundable once shipped.

If you have a problem with your order, or any of the ABC Cash and Carry products, please contact us right away at 1-519-668-6160.

Please note that ABC Cash and Carry is not responsible for any bank or credit card fees that you may incur.

Food Substitutions:

We reserve the right to substitute any out-of-stock products with one of equal nutritional value and of a similar flavor profile.

Order Modifications:

Changes to your delivery schedule, delivery address and/or product selections must be made by 4:00 p.m. EST the day before your order is scheduled to begin processing. Once processing begins, we will be unable to make any changes for that order.

Processing time can vary depending on other factors such as shipping length and holidays.

Refund Policy:

Food purchases are non-returnable and non-refundable. If you have a quality issue with a food item, please contact ABC Cash and carry at 1-519-668-61660

Shipping FAQS:

Can I have my order sent to another address?

Yes, in most cases you can have your order sent directly to an address that is different than the permanent ship-to address we have on file for you.

How are shipping costs determined?

Shipping costs are determined by the food order total weight, location and requested arrival date. You will have the opportunity to review your order and the shipping costs before placing your order.

What if I only want to order frozen items?

If you would like to place an order with frozen items only, you must pick up at ABC Cash and Carry 653 Wilton Grove Road London ON N6N1N7

When will I be charged for my order?

You will be charged for your order at the time the order is processed.

What forms of payment are accepted?

We accept MasterCard, Visa, American Express, Shop Pay, Apple pay for online purchases.

How can I track my order?

Once your order is processed and your credit card payment is received, we will ship your order. You will receive an email confirmation with your order number and a link to track your order. You can also visit your profile to view past and current orders. Click on the order number to view order details and shipping status. If your order has shipped, you can view the tracking number.

What if I am not home when my order is delivered?

In most cases, the shipper will leave the package at your door if you are not home.

If you do not receive your package as scheduled, you can track your package from your shipping confirmation email, or through the shipper.

What do I do if there is a problem with my order?

If there are any discrepancies or any other problems with your ABC Cash and Carry food products, please contact us immediately at 1-519-668-6160.

Can I return or exchange an order?

Food: Food purchases are non-returnable and non-refundable. If you have a quality issue with a food item, please contact us right away at 1-519-668-6160

Can I cancel my order?

To cancel an order, please contact us at 519-668-6160. Please be advised once the order is processed, it cannot be cancelled.